Customer reviews of Trade Link of Devon

By Anonymous on 29 May 2021 | Purchase not verified

Very bad customer service, we have bought the car back in January and since then we keep discovering problem after problem. Contacted so many times to resolve issues, no solution so we have took them to the court as its against customer right. They lies and keep saying its us who damaged the car. AVOID THEM AS YOU'LL END UP WITH CAR THAT HAS MANY ISSUES AND THEY WON'T HELP YOU AT ALL! MONY- GRABBERS. AWFUL AWFUL

Reply from Trade Link of Devon on 31/05/21

Thank you for your review seems strange the 1000s of vehicles we sell no reviews happy customers only the odd one that requires to cause problems,however all our cars have inspection reports direct from motability and by us also you inspected vehicle on our site before purchase.I believe you have been offered a refund for the vehicle but since found registered as daily private hire vehicle , we do our best to please but in this case it is not enough.regards pete

By Anonymous on 20 May 2021 | Purchase not verified

Shocking customer service, Brought a car 3 weeks ago for 11k, had serious problems since, have emailed numerous times, husband rang nearly 2 weeks ago and they said they had seen email but hadn’t had time to reply,said they would sort it to be looked at and not surprisingly haven’t heard a thing and no reply!!! I would never recommend this garage, l

Reply from Trade Link of Devon on 31/05/21

Hi, We have no record of you calling also do not reconise or re call any outstanding problems however you have our numbers if we are wrong,all our vehicles are fully inspected by operators ,us, and viewed by yourself before purchase also should have AA or manufactors warranty if problem accur failing this return vehicle to us.

By Emily D on 24 March 2021 | Purchase not verified

Thanks for all your help. We have purchased a lovely car for our daughter.

Reply from Trade Link of Devon on 25/03/21

thank you for your review , we try to do our best , and we are pleased your daughter love her new car . stay safe peter

By Howard D on 23 March 2021 | Purchase not verified

A pleasure to buy from, I will be returning. Friendly efficient staff, especially “ the big man”. Love the car, and the lowest price around. Thanks

Reply from Trade Link of Devon on 25/03/21

Thankyou howard for you kind comments always nice doing business with you enjoy your new car regards mark

By Katherine C on 20 March 2021 | Purchase not verified

Terrible Customer Service! Extremely rude! Very unhelpful, refuses to resolve any issues and blatantly lie’s to stop you using your consumer rights. They ignore all corespondent emails and messages. Just awful. We got a Ford Focus my father was encouraged to drive this on public roads only to find out it was completely illegal to do so after! It was deemed unroadworthy not to be driven on public roads. It had 4 bald tyres, gearbox completely shot to bits it should have been trailered off the premises but he let my dad drive it 50 miles home when it was deemed dangerous, when confronted the salesman slammed the phone down we have tried to recover some costs but they ignore every message and email and message you to tell you, you have no consumer rights contrary to their own invoice’s they take no responsibility! We have reported them to trading standards we aren’t the only ones, thankfully I have all the conversations on a phone and dash cam, my advice find another garage. Shambles

Reply from Trade Link of Devon on 21/03/21

Absolute rubbish would anyone buy a car with bold tyres gearbox slipping etc after viewing test driving as you been told if you are not happy return the vehicle for refund

By Samantha H on 09 March 2021 | Purchase not verified

Excellent garage, very friendly and helpful staff. Would most certainly recommend them. I love my new car thank you so much for making it a pleasant and easy purchase.

Reply from Trade Link of Devon on 11/03/21

Thank you for your kind coments , we try to do are best to please really happy that you love your new car . regards peter

By kevin D on 03 March 2021 | Purchase not verified

I bought a van from these and when I got it home I found a few things wrong with it, but they wouldn't answer email or phone calls, think twice before you buy from these

Reply from Trade Link of Devon on 04/03/21

HI Kevin D, Thankyou for your comments however we do not reconise you or do we not understand what number or email address you are using to contact us we respond to everything possible, please try the correct number or email and contact me. Regards peter

By A S on 14 June 2020 | Purchase not verified

No hard sell, cars did all the selling. No negotiation on price, what you saw is what you paid.

Reply from Trade Link of Devon on 16/06/20

thanks we try to make the process of buying a new car as relaxed as we can , peter

By Jane G on 18 March 2020 | Purchase not verified

Just purchased a car from Trade Link. Very happy with the customer service and price, left to look at the vehicle in own time and test drive without any pressure. The salesman was a pleasure to deal with and did everything he said he would before picking up the vehicle. Would recommend to anyone.

Reply from Trade Link of Devon on 19/03/20

thank you jane , we try our best and your kind words are warmly received , peter

By Jules H on 09 January 2020 | Purchase not verified

I recently purchased a seven seater from this dealership and am very pleased with the car. It is a fairly small but busy place, easy to get to. The staff were very knowledgeable. The vehicle I bought was as described, in very good working condition and a little cheaper than comparative ones I had seen online. Paid via internet banking and drove away same day. My only word of caution is a general one which is to be wary of guide prices for what you will get for you own vehicle in part exchange - the amount will obviously vary quite significantly taking into account condition of vehicle, mileage and M.O.T duration. I would recommend this dealership, it was a very positive experience for me.

Reply from Trade Link of Devon on 18/05/21

Thank you for your kind words , we do try our best , and are pleased you love your new car , Peter