Customer reviews of Trade Link of Devon

By Thomas B on 04 April 2017 | Purchase not verified

Unfortunately I purchased this car through an external finance company and from distance so did not get to view the car or test drive prior to collection, however a reputable dealership should describe a car as it is and disclose any problems with it, unfortunately this was not the case with my purchase. The problems started as soon as I drove it away from the dealer and the car has now been at a Ford garage for over 2 months of 6 months of ownership and despite continued contact from myself, the dealership has absolutely no interest in helping with or rectifying the situation. I'm afraid based on my experience I would absolutely not recommend this dealership to anyone.

Reply from Trade Link of Devon on 05/05/17

Dear Thomas Thank you for proving feedback, we are constantly looking to improve our service. We have thousands of satisfied customers but understand that sometimes even new cars can have problems and we're sorry that you've had a negative experience. Like all of our customers, you were given as much time as you wanted to inspect, test and drive your car when you collected it from us personally, and you mentioned no concerns at the time. All our cars have an extensive Pre-Delivery Inspection and your car had no faults showing, of course we would have addressed any issue prior to collection. We understand that the car subsequently developed a fault which is being addressed by Ford directly under warranty although we would have been happy for you to return the car to us at the time to resolve. Please accept our apologies for your inconvenience. Best regards, Trade Link Of Devon

By Craig L on 24 March 2017 | Purchase not verified

Would not recommend anyone buying a car for this company. I brought a car from this company with a full Service history. Started up the vehicle service light was on so had to pay a company to services it because unfortunately I live 455 miles away. All so Front wheel discs bent phoned many times just to get fobbed off.was told can bring car back from them to look at but going to cost me £150 round trip. Back parcel shelf missing still wanting for one to be supplied nearly a month now.

Reply from Trade Link of Devon on 05/05/17

Dear Craig. Thank you for proving feedback, we are constantly looking to improve our service. We have thousands of satisfied customers but understand that sometimes even new cars can have problems and we're sorry that you've had a negative experience. Like all of our customers, you were given as much time as you wanted to inspect, test and drive your car when you collected it from us personally, and you mentioned no concerns at the time. Your car did have a comprehensive main dealer service history which you also viewed prior to purchase. When you reported the fault we checked with manufacturer directly who said that those discs do not warp as they are 1.5” thick, which is why we wanted to check the car issue ourselves before correcting. Please accept our apologies for your inconvenience. Best regards, Trade Link Of Devon

By Denise J on 07 March 2017 | Purchase not verified

Third car I have bought from them always gives me a good price for my old car car always ready to collect in a few days good service nice friendly staff very helpful thankyou

Reply from Trade Link of Devon on 12/05/17

Dear Denise. Thank you for proving feedback, we are constantly looking to improve our service. We have thousands of satisfied customers and it was good to hear of your positive experience in buying your car from us. Hopefully we will see you again for your next purchase! Best Regards, Trade Link Of Devon

By Jilly M on 24 February 2017 | Purchase not verified

I have recently had dealings with Peter at Trade Link, although the car proved unsuitable I found that Peter was extremely helpful and considerate. He was always polite and friendly. The whole thing was dealt with efficiently and I am happy with the outcome.

Reply from Trade Link of Devon on 05/05/17

Dear Jilly. Thank you for proving feedback, we are constantly looking to improve our service. We have thousands of satisfied customers and although we are sorry the car was not for you it was good to hear of your positive experience in dealing with us. Best Regards, Trade Link Of Devon

By emma w on 09 January 2017 | Purchase not verified

Bought a fab car at a fab price , had one small niggle with the car which was sorted without any problem whatsoever , would recommend to anyone wishing to purchase a new vehicle . Staff were a pleasure to deal with , not at all pushy and very patient wouldn't hesitate to go there again .

Reply from Trade Link of Devon on 05/05/17

Dear Emma. Thank you for proving feedback, we are constantly looking to improve our service. We have thousands of satisfied customers and it was good to hear of your positive experience in buying your car from us. Hopefully we will see you again for your next purchase! Best Regards, Trade Link Of Devon

By Reg W on 09 January 2017 | Purchase not verified

I was given excellent service by an extremely professional team and would not hesitate to use them again - thank you!

Reply from Trade Link of Devon on 05/05/17

Dear Reg. Thank you for proving feedback, we are constantly looking to improve our service. We have thousands of satisfied customers and it was good to hear of your positive experience in buying your car from us. Hopefully we will see you again for your next purchase! Best Regards, Trade Link Of Devon